Delivery Charges - Frequently Asked Questions:
How much is the Delivery Charge?
Our standard delivery charge for the Colchester area is £6.99 however some location carry an extra charge depending on the travel distance:
-Local Delivery - Near-Local Delivery Anywhere within approximately 7.5 mile radius of our shop. These areas are circled on the map below (click to enlarge). Deliveries within this area carry a £6.99 charge for delivery.
-Outlying Delivery - This charge applies to areas around 8-15 miles away from the shop ; such as Clacton-On-Sea, Frinton, Harwich, Sudbury, Coggeshall, East and West Mersea etc. Anything within this area carries a £10.00 charge for delivery. The boundaries of our £10.00 delivery area are shown within the confines of the map.
Can I ask for a timed delivery?
We can not guarantee any timed deliveries on gift items for the following reasons:
1.) Our first priority is to ensure funeral flowers are delivered at the required times for the service. By guaranteeing times on gift deliveries we run the risk of either missing your time-slot, the funeral or both.
2.) In order to ensure that everyone receives their flowers at a reasonable time, our drivers must follow a planned route around Colchester. By guaranteeing times it would mean diverting from this route and delaying the flowers for those further along it. Therefore, in fairness to all customers along the route, we do not offer a timed delivery service.
3.) We are not responsible for external factors, such as roadworks, accidents, weather and traffic. Therefore, rather than facing these issues and risking disappointment, we are upfront with our customers in not guaranteeing times.
However, while no times can be guaranteed, we will do our best to fit your delivery to within an AM or PM preference, or a 'Late as Possible' request. These requests will be noted on the drivers list and they will do what they can to accommodate them wherever possible.
What happens if the person isn't at home?
As florists, we understand how important the 'surprise at the door' element of a floral gift is to our customers. Unlike couriered flowers, buying from local independent shop such as us gives you the best chance of realising this. However, circumstances mean this is not always possible to achieve. In the event that the recipient of the flowers is not at home, we will take the following actions in this order, were possible:
1.) If a telephone number for the recipient has been provided, we will call them to tell them 'we have a delivery for' them. This keeps the surprise and allows us to take their preferred action.
2.) We will try and leave the flowers in a safe location at the property, then leave a note through their door detailing the location where they were left. This means that if we missed the surprise at the door, that they can at least experience it when they return home.
3.) Where leaving them a safe location is not possible, we will ask a neighbour to take in the flowers for them, then leave a note through their door detailing the location where they were left.
4.) If all else fails, we will return them to the shop, after leaving a note through their door requesting a call to arrange a re-delivery.
What does my delivery charge pay for?
While of course, the delivery charge primarily is necessary to pay for the running costs of making deliveries by road, such as vehicle costs and upkeep, insurance, fuel and supporting the cost of our full time drivers, it also covers the administration of taking and preparing your order ready for delivery. At Jennifleurs, we have full-time administration staff dedicated to taking your order, writing card messages, quality control and customer service. Each and every order is important to us and is a reflection of us, therefore we take the time to ensure each aspect of your gesture has been checked over before it leaves the shop.
Do you deliver nationally or further afield?
Jennifleurs is a local independent family run business. We are not part of a relay service such as E-Florist or Interflora. Our aim is to serve our local customers to the best of our ability and to ensure the quality of our flowers remains consistently high wherever they are going. For this reason, we NEVER use a courier service to deliver our flowers to areas outside of our delivery range, as we cannot guarantee their quality in transport.
However, Jennifleurs is also recognised nationally for the quality of its funeral tributes, particularly bespoke designs. Therefore on some occasions, arrangements can be made to take funeral flowers further afield, as long as this remains economical for us to do so. Areas such as Southend, Braintree, Ipswich, Chelmsford and Brentwood are some of the areas where reasonable arrangements can be made.
For areas outside of this, it would necessitate us to hire an additional vehicle and additional driver for the day and therefore would incur the cost of £1 per mile for the length of the round trip; for example, taking funeral flowers to North London would incur a cost of roughly £100. For those wishing for deliveries to areas nationally, it may be economical for you to use this option if you are ordering several funeral pieces with us. Indeed, using this option we have delivered flowers as far as Northampton, Hastings and Stoke-On-Trent.
If you are looking for gift flowers to be sent nationally, we can arrange for these orders to be sent to another local independent florist in the required area. The cost of this is £7.50 on top of the cost of the flowers you wish to have arranged.
Do you ever offer free delivery?
As has been noted on this page, there are inherent costs to operating a delivery service that mean we are not in a position to offer free delivery. However there are limited circumstances where we do not charge for delivery:
1.) The flowers you have ordered are for a funeral and are being delivered to a funeral director. We do not charge to these locations as on any given day, it is likely that we are already delivering to them before you have placed your order. We also often have several family members individually ordering pieces to go for the same service. As it would be egregious for us to collect several delivery charges for the same trip, we offer this service for free.
2.) The delivery is within the boundaries of St Johns estate. If the address is on St Christopher Rd, St Johns Rd, St Cyrus Rd, Upland Drive or any of the adjoining roads within the estate, we do not charge for delivery, as the cost to us is minimal.
3.) At our discretion, if the cost of a single floral gift exceeds £100, we may offer free delivery.
Unfortunately, there is no way to administrate these anomalies via our webshop. Discretionary discounts can only be offered on a one-to-one basis if arrangements are made when ordering by telephone.
Please be aware there are many online facilities for ordering flowers that are not always what they seem. Some are what are known in the trade as ‘order gatherers’ who will simply take huge commissions and courier a sub-standard product by post or through a third-party. Others will show elaborate and unrealistic pictures of what you might expect and the product you receive will bear no resemblance to what you think you have purchased. Some of the more famous names in flower sending can also be a disappointment. These famous brand names take huge commissions from the florists they pass orders on to and again this can lead to a very disappointing experience. NEVER order flowers from a company that does not show a telephone contact number or a mailing address, if you trust your order with these people and something goes wrong it will be extremely difficult to get it sorted out!
Ordering through a real florist shop like ourselves will ensure you get what you’ve paid for and will not see your important gesture spoilt by unscrupulous traders who have no product knowledge or expertise in selling, storing or delivering flowers. All the items pictured on our website have been produced by one of our florists at Jennifleurs and although it may be necessary to substitute seasonal or out of stock varieties the overall presentation of the item you choose will be as the picture.
We deliver all our flower orders personally which means we are able to give you a status update if needed and follow any personal requirements you may have. If you have any concerns whatsoever you can simply give us a call and we will quickly be able to give first hand knowledge of your important order.